A few weeks ago, T-Mobile's own-brand Android smartphone lineup expanded with the addition of the Revvl 7 and Revvl 7 Pro. Furthermore, the Revvl 7 Pro is no longer safely available for purchase in TMo retail locations or through third-party partners, unlike the Revvl 7.

T-Mobile has now pulled this item from all of its retail partners and retailers' inventory. The item is no longer for sale. Given that the carrier hasn't given a reason for the recall, this is a somewhat unusual step.


All we have to go on, though, is the memo that was leaked and is visible above. In it, the magenta carrier notifies its partners that any remaining Revvl 7 Pro units—including demos—must be returned right away.

T-Mobile states without providing any further information that this action is being taken to "maintain our high-quality standards". According to its partners, the airline is "proactively recovering the current units" in its inventory. But this doesn't imply that the phone is no longer available. TMo states that it is "working to make more Revvl 7 Pro inventory available soon to allow sales to resume quickly".

The instructions state that the devices should be marked as "customer unhappy" in the system, however, that is probably merely because there may not be a more pertinent option available.

A few employees have noticed that the Revvl 7 Pro's Phone app is frequently crashing on many units, though it's unclear why this is happening. That would qualify as a reason for such a recall. After all, one of a phone's most crucial functions is lost if it cannot make calls.

In any event, T-Mobile ought to formally notify individuals who have already procured a Revvl 7 Pro about the current situation. If the defect found in these devices cannot be addressed with a software upgrade, the company ought to issue an official recall to its clientele.


(Source)