Last month, T-Mobile surprised its consumers by raising the cost of most of its plans. The announcement was made via text message, with no prior notice given. Customers who were impacted were first notified through text message about the increase on specific legacy plans. Many consumers were not happy with this, especially those who were under the Price Lock guarantee and thought T-Mobile was breaking the contract. As a result, numerous people declared they would be complaining to the FCC.

In response to customers' complaints that the company is not treating them fairly, T-Mobile is finally taking action. A copy of the letter that T-Mobile sent them after they filed an FCC complaint was shared on Reddit by a user. The telecom provider demonstrated that they are paying attention to customer feedback by answering all of the inquiries regarding the Un-contract and Price Lock agreements in detail in the letter dated June 4, 2024 (via The Mobile Report).

T-Mobile clarified its commitment under the Un-Contract agreement in the written answer. T-Mobile will cover the customers' last month's recurring service charge if there is a price change and they decide to leave as a result. There are certain restrictions, though. Only if the customers give notice within 60 days will the carrier pay the last month's bill. To guarantee that you are completely aware of the conditions of the agreement, the business further stressed that qualified service customers must have activated eligible plans between January 5, 2017, and April 27, 2022.

Price Lock 1.0 vs. Price Lock 2.0

T-Mobile stated in regards to the Price Lock promise that customers who activated a qualifying plan on the contract between April 28, 2022, and January 17, 2024, will not be subject to an increase in price. According to the letter, "as long as the account remained in good standing and the customer remained on the qualifying rate plan," this group of consumers "would not be subject to a price increase." This means that if T-Mobile raises prices, those subscribers covered by the Price Lock agreement outside of the specified periods are still liable to the rise but have the option to quit their subscriptions.

Price Lock 2.0 and Price Lock 1.0 are the names given by online communities to the previous iterations of T-Mobile's price lock, respectively. All you need to know is which group, based on the date of your encounter, you are a member of.

The US carrier also restated inflation and costs as the primary drivers of the pricing adjustment. Does that imply that as inflation persists, plan prices will keep rising? The signals T-Mobile is sending with this rate increase don't give me hope that it will be the last, but only time will tell.